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We Care

The Customer Experience Office of Access Bank Gambia mediates fair settlement between the Bank and its customers.  Customer Experience officers aim to solve customers’ problems within 72hrs.

This process is an Alternate Dispute Resolution. It is an informal medium wherein an aggrieved customer of the Bank may lodge complaints/grievances over the telephone, email, letters, and physical visit to the Office and within the shortest time possible, the Customers Experience Officer will collate data/information from both parties and informally engage parties towards an amicable resolution of the complaint. Complaints that have remained unresolved for 90 days and above, will proceed to Ombudsman.

The Ombudsman process strives for a win-win resolution to ensure that the smooth customer/banker relationship is not disrupted by any complaint. This is an innovative Access Bank Gambia complaint resolution process and it is the first of its kind by any Gambian Bank. This further assures our customers that, “we care” and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers.

Customers Experience
Access Bank (Gambia) Limited, 47, Kairaba Avenue
Tel: +220-6611-996
Email Address: contactcenter.gm@accessbankplc.com